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Most businesses do not have a messaging problem, they have a five-apps problem. WhatsApp on someone's phone, Instagram on a different phone, Messenger on a laptop nobody has open, and a website widget that emails a shared address.
Konectus puts all of it in one screen with one set of tools — and, more importantly, treats the person who messaged you on Instagram in March and WhatsApp in September as one customer rather than two strangers.
WhatsApp, Instagram, Messenger, Telegram, and your website chat widget. Each connects once from the dashboard.
Every conversation, whatever channel it came from, with the same reply box, the same history, and the same handoff.
The routine questions get answered automatically. What reaches your team is what actually needs a person.
A customer's history follows the person, not the channel. Whoever picks up the conversation can see what was asked before, what was quoted, and what was promised — regardless of which app any of it happened in.
The messages that go unanswered for days are almost never the difficult ones. They are the ones that arrived somewhere nobody was looking.
Any conversation moves from the bot to a person and back with the whole thread intact. The customer experiences one continuous conversation, which is the only version of it they care about.
How many conversations, on which channels, about what, answered how fast. Most businesses running five apps have no idea what their real message volume is until it is in one place.
WhatsApp, Instagram, Facebook Messenger, Telegram, and the website chat widget. All of them use the same inbox and the same tools.
Yes. Your team works from the same inbox, and every conversation carries its full history so anyone can pick it up without asking the customer to repeat themselves.
They stay one contact with one history. A conversation that starts on Instagram and continues on WhatsApp is not two separate records.
No. You can reply to everything by hand and still get the benefit of one inbox. Most people let the bot take the routine volume once they have watched it answer for a while.