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The messages arrive exactly when nobody can answer them: mid-service, on a Saturday night, while the person who normally checks Instagram is carrying four plates.
Konectus answers reservation requests, menu questions, and the endless "are you open tomorrow" on every channel your guests use — so the floor stays on the floor and the enquiry still gets a reply in seconds.
WhatsApp, Instagram, Messenger, and your website. Most restaurants start with whichever one already has unanswered messages sitting in it.
Menu, allergens, opening hours, table sizes, whether you take walk-ins, the deposit policy for large groups. It answers from that and nothing else.
Guests pick a real time and get a confirmation in the same chat. Your team sees every reservation without transcribing a single one.
"Table for four Friday around eight?" is a complete booking request, and the bot treats it as one — checking what is genuinely free, offering the nearest alternative when it is not, and confirming without anyone stepping away from service.
Gluten, nuts, dairy, halal, what is actually vegan rather than just vegetarian. These need the same correct answer every time, which is exactly where a bot working from your written menu beats whoever happens to pick up the phone.
Opening hours on a bank holiday, whether you have parking, if the terrace is heated, whether you do corkage, if dogs are allowed. Individually trivial, collectively most of your inbound volume.
A twenty-cover enquiry or a private hire request is worth a human. The bot collects the date, headcount, and budget first, then hands the conversation over with all of it already written down.
Yes. It offers times that are genuinely available, confirms the booking in the conversation, and handles cancellations and changes the same way.
It answers from the menu and allergen information you give it, word for word. For anything you would rather a person confirm, you can set the bot to hand those conversations to your team instead.
The bot offers the nearest available alternative rather than turning the guest away, which recovers bookings that would otherwise walk to another restaurant.
No. That is the point — it runs on its own and the conversations are all there to read afterwards. Anything it flags for a human waits safely until someone is free.