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Booking a slot should take one message. Instead it takes six: what times do you have, is Tuesday free, what about the morning, actually can we do Thursday — a conversation that has to happen while someone on your team is free to have it.
Konectus handles it inside the chat the customer already started. It offers real availability, confirms the slot, and puts it on your calendar, on whichever channel they messaged you.
Define your hours, appointment lengths, and how much notice you need. The bot never offers a time that does not exist.
"Anything Friday afternoon?" is a real booking request. The bot understands it and answers with times that are genuinely open.
The appointment is confirmed in the conversation and added to your calendar. Cancellations and changes are handled the same way.
Every step you add between wanting an appointment and having one costs you bookings. Doing it in the same thread the customer is already in removes all of them.
Most booking requests arrive when the business is closed — evenings, weekends, the gap between shifts. Those are exactly the ones a person cannot answer and a bot can.
WhatsApp, Instagram, Messenger, Telegram, and your website all book against the same calendar, so two customers on two channels can never take the same slot.
Whatever you need to know before someone turns up — what the appointment is for, their phone number, anything specific to your business — is collected in the conversation and attached to the booking.
WhatsApp, Instagram, Facebook Messenger, Telegram, and your website chat widget. All of them book against the same availability.
No. Every channel checks the same calendar, so a slot taken on one channel is immediately unavailable on all the others.
They can do it in the same conversation. The slot is released automatically and you are notified of the change.
Yes. Booking can be limited so that only people you invite are able to reserve a time, rather than anyone who messages you.