Loading Konectus
Loading Konectus
"Does this run small?" "Do you ship to Germany?" "Is the blue back in stock?" These are not support tickets. They are the last thing standing between someone and a purchase.
Konectus answers them in seconds on the channel the customer is already using, from your own sizing charts, stock information, and shipping policy — so the moment of intent does not turn into a browser tab that gets closed.
The chat widget goes on your store with one line of code. Instagram and WhatsApp connect from the dashboard, so DMs about products land in the same place.
Sizing charts, materials, care instructions, shipping zones and times, the returns policy. The bot answers from that rather than improvising.
The answer arrives while the customer is still deciding, which is the only time it is worth anything.
Fit questions are the single biggest reason a cart gets abandoned in fashion, and the single biggest driver of returns when the customer guesses. Answering from your real size chart costs nothing and saves both.
Where you ship, what it costs, how long it takes, what happens at customs. Customers ask before they buy, and a slow answer is indistinguishable from no answer.
Most returns questions are the same three questions. Answering them clearly up front converts hesitant buyers, and answering them consistently afterwards is cheaper than a person doing it by hand every time.
The customer asking on Instagram and the one asking on your product page get the same policy, because there is one set of information behind both instead of two people remembering it differently.
Yes, from the product information you give it — sizing, materials, care, shipping, returns. When something falls outside that material it says it will check rather than inventing an answer.
The chat widget is one line of code and works on Shopify, WooCommerce, Webflow, Squarespace, or any platform that lets you add a script tag.
It answers the questions that cause hesitation — fit, stock, delivery time, returns — at the moment the customer is asking them, which is when the answer still affects the decision.
Yes. Every conversation is answered at once, so a post that performs well does not create a backlog nobody gets to until Monday.