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A reel does its job and the DMs arrive all at once: is this in stock, how much, do you ship here, is the M available. Answer in minutes and you make the sale. Answer tomorrow and they have bought elsewhere.
Konectus answers Instagram DMs the moment they arrive, using what you have told it about your products, prices, and shipping. It works while you sleep, through a campaign spike, and across every conversation at once.
Connect straight through Instagram with your own username and password. Your account has to be a Business or Creator account, which is a free switch in the Instagram app.
Prices, sizes, shipping, return policy, opening hours — upload a document or write it out. The bot answers from that, and only that.
Replies go out in seconds. Everything lands in a shared inbox alongside your other channels, so nothing gets lost between apps.
Availability, sizing, price, delivery time, whether you ship to their country. These are the same handful of questions asked a hundred different ways, and they are exactly what the bot is good at — including when someone types in lowercase with no punctuation at midnight.
When someone is interested, the bot keeps going: holds an item, collects the details you need, sends the link, or books a call. The contact and everything they told you are saved so your team can follow up on the ones worth following up on.
Instagram sits next to WhatsApp, Messenger, Telegram, and your website chat in the same screen with the same tools. A customer who starts on Instagram and finishes on WhatsApp is still one conversation and one contact.
The bot speaks the way you tell it to — short and casual, or careful and formal. You can review conversations, correct answers, and hand any thread to a person on your team the moment it needs a human.
No. Konectus connects directly through Instagram with your own username and password, so no Facebook Page and no Business Manager account is required.
Yes. Instagram only allows messaging automation on Business and Creator accounts. Switching is free and takes a moment in the Instagram app settings.
No. Konectus uses Instagram's official messaging API, which is the supported way for a business to reply to its own DMs. It is not a bot logging in as you and typing.
Yes, as long as you have given it the information. It answers from the documents and instructions you upload, and tells the customer it will check with a person when something falls outside that.
At any time. Any thread can be taken over by someone on your team, with the full history visible, and handed back to the bot afterwards.